A returning client contacted Clearlink with an urgent need for additional utilization management prior authorization nurses. Initially engaged for a sixty-day period to address a backlog in prior authorizations, the team’s impact led to an eight-month project expansion. The scope of work grew to include outpatient and acute inpatient UM, post-acute reviews, and appeals and grievances case support. The team also took on responsibility for training both existing and new client staff, reinforcing internal capabilities while sustaining performance.
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