Many Managed Care Plans (MCPs) are under pressure to meet evolving case management standards and achieve NCQA accreditation, opting to insource services for greater process control as their member populations grow. See how one MCP built a streamlined complex case management program to boost its NCQA compliance score from 63% to 97%, set the groundwork for reaccreditation, and become better prepared to make data-driven decisions in the future.
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