Keep Up with Clearlink

Case Studies

Powering Prior Authorization Productivity

A returning client contacted Clearlink with an urgent need for additional utilization management prior authorization nurses. Initially engaged for a sixty-day period to address a backlog in prior authorizations, the team’s impact led to an eight-month project expansion. The scope of work grew to include outpatient and acute inpatient UM, post-acute reviews, and appeals and grievances case support. The team also took on responsibility for training both existing and new client staff, reinforcing internal capabilities while sustaining performance.

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Blogs

How BPaaS Optimizes Clinical Management & Improves Patient Outcomes

As healthcare organizations work hard to improve efficiency and care quality, one solution is proving particularly valuable: Business Process as a Service (BPaaS). Clinical BPaaS is transforming how care teams operate by reducing administrative burden, coordinating workflows, and giving clinicians the chance to dedicate more time to their patients.

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Case Studies

Stabilizing the Structure for New Leadership

East End Community Services entered a pivotal moment following the departure of its founding leader after 32 years. The leadership transition created an urgent need for structure, continuity, and a clear path forward. With plans to expand into behavioral health services and pursue clinical licensure through the Ohio Department of Mental Health and Addiction Services, the board engaged Clearlink to support executive onboarding, operational restructuring, and long-term strategic growth planning.

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Case Studies

Elevating Communities with Workforce Development

A national managed care plan serving millions sought a new way to address the social determinants of health (SDOH) affecting its Medicaid population. Recognizing the link between employment, health outcomes, and long-term stability, the plan launched a pilot workforce development program. To evaluate the program’s impact and align it with broader whole-person care goals, the organization engaged Clearlink for strategic consulting support focused on measurement, refinement, and long-term sustainability.

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Blogs

BPaaS vs. Traditional BPO: Understanding Key Differences

Traditional Business Process Outsourcing (BPO) has been a standard method for managing back-office operations in healthcare for decades. It allowed organizations to offload complex functions such as billing, claims processing, and customer service to third-party vendors. While this model provided relief for overburdened internal teams, it often came with rigid contracts and minimal adaptability.

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Case Studies

Strengthening Community Health Infrastructure

The Foodbank, Inc., a regional food access leader committed to ending food insecurity, sought to expand its impact through a new community outreach center. The goal was to move beyond food assistance to provide targeted support for individuals involved in the criminal justice system and deliver services tied to social determinants of health (SDOH). Learn how engaging with Clearlink resulted in an actionable plan, successful board alignment, and a measurable expansion of community health services.

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