Keep Up with Clearlink

Case Studies

Stabilizing the Structure for New Leadership

East End Community Services entered a pivotal moment following the departure of its founding leader after 32 years. The leadership transition created an urgent need for structure, continuity, and a clear path forward. With plans to expand into behavioral health services and pursue clinical licensure through the Ohio Department of Mental Health and Addiction Services, the board engaged Clearlink to support executive onboarding, operational restructuring, and long-term strategic growth planning.

Read Now

Blogs

BPaaS vs. Traditional BPO: Understanding Key Differences

Traditional Business Process Outsourcing (BPO) has been a standard method for managing back-office operations in healthcare for decades. It allowed organizations to offload complex functions such as billing, claims processing, and customer service to third-party vendors. While this model provided relief for overburdened internal teams, it often came with rigid contracts and minimal adaptability.

Read Now

Case Studies

Strengthening Community Health Infrastructure

The Foodbank, Inc., a regional food access leader committed to ending food insecurity, sought to expand its impact through a new community outreach center. The goal was to move beyond food assistance to provide targeted support for individuals involved in the criminal justice system and deliver services tied to social determinants of health (SDOH). Learn how engaging with Clearlink resulted in an actionable plan, successful board alignment, and a measurable expansion of community health services.

Read Now

Case Studies

Powering Health Equity Progress

A California Medicaid health plan serving approximately 300,000 members sought fast support to deliver on an urgent state-mandated initiative. The organization partnered with Clearlink to develop and launch a strategic program to incentivize smaller providers to apply for state funding aimed at advancing health equity. See how Clearlink’s collaborative, research-backed approach led to a fully documented, on-time program launch that expands access and drives community impact.

Read Now

Blogs

What is BPaaS? Revolutionizing Healthcare Operations & Outcomes

Whether it’s support during a regulatory audit, help scaling operations to accommodate new membership, or guidance on improving clinical workflows, outside experts can deliver high-impact results without adding permanent overhead. Learn more about the tangible benefits of investing in strategic support through health plan consulting and health insurance outsourcing.

Read Now

Case Studies

Integrating Care for Tailored Plan Success

To meet the demands of North Carolina’s Medicaid Tailored Plan initiative, behavioral health specialty Medicaid plan Vaya Health needed to unify physical and behavioral health services into a unified, whole-person care model for high-need populations, including members with IDD, SUD, and SMI needs.

Read Now