What LTSS Reveals About a Health Plan’s Operating Model
As states continue to invest in Managed Long-Term Services & Supports (MLTSS) programs and as demand for long-term care grows, health plans are taking on more responsibility for some of Medicaid’s most complex and resource-intensive populations. Many teams are asking, can our organization identify risk early enough? Can care managers coordinate across medical, behavioral, social, and community-based services? Can members access approved services when they need them? Can our leadership accurately measure performance? The answers to these questions determine whether an LTSS program performs as intended.