Blogs
BPaaS vs. Traditional BPO: Understanding Key Differences
Traditional Business Process Outsourcing (BPO) has been a standard method for managing back-office operations in healthcare for decades. It allowed organizations to offload complex functions such as billing, claims processing, and customer service to third-party vendors. While this model provided relief for overburdened internal teams, it often came with rigid contracts and minimal adaptability.
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Case Studies
Strengthening Community Health Infrastructure
The Foodbank, Inc., a regional food access leader committed to ending food insecurity, sought to expand its impact through a new community outreach center. The goal was to move beyond food assistance to provide targeted support for individuals involved in the criminal justice system and deliver services tied to social determinants of health (SDOH). Learn how engaging with Clearlink resulted in an actionable plan, successful board alignment, and a measurable expansion of community health services.
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Case Studies
Powering Health Equity Progress
A California Medicaid health plan serving approximately 300,000 members sought fast support to deliver on an urgent state-mandated initiative. The organization partnered with Clearlink to develop and launch a strategic program to incentivize smaller providers to apply for state funding aimed at advancing health equity. See how Clearlink’s collaborative, research-backed approach led to a fully documented, on-time program launch that expands access and drives community impact.
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Blogs
What is BPaaS? Revolutionizing Healthcare Operations & Outcomes
Whether it’s support during a regulatory audit, help scaling operations to accommodate new membership, or guidance on improving clinical workflows, outside experts can deliver high-impact results without adding permanent overhead. Learn more about the tangible benefits of investing in strategic support through health plan consulting and health insurance outsourcing.
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Case Studies
Integrating Care for Tailored Plan Success
To meet the demands of North Carolina’s Medicaid Tailored Plan initiative, behavioral health specialty Medicaid plan Vaya Health needed to unify physical and behavioral health services into a unified, whole-person care model for high-need populations, including members with IDD, SUD, and SMI needs.
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Case Studies
Empowering Effective D-SNP Case Management
One regional health plan struggled to meet CMS expectations for its Dual-Eligible Special Needs Plans (D-SNP) case management program, risking sanctions due to documentation issues, staffing gaps, and audit vulnerabilities. See how they partnered with Clearlink to remediate operations, deploy a co-sourced team, and pass their CMS audit with confidence, all while laying the groundwork for long-term program success.
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